A new paper
says "metastasis of
email at an academic medical center" may cost millions of dollars.
A pediatrician from the Penn State
College of Medicine kept track of all of his emails for an academic year and found
that 2035 mass distribution emails were received. They originated from the
medical center in 1501, the department in 450, and the university in 84.
The emails were about information
technology, academic and professional development, social events, and a
combination of clinical care, research, or education.
Here's the fun part. Assuming it took
30 seconds to read each email and based on the average salary of a doctor at
their institution, the cost comes to about $1641 per physician. Since there
were 629 employed doctors, that's more than $1 million worth of time lost. If
reading an email takes 90 seconds, multiply that by 3.
The paper points out that the
barrage of emails is distracting, and important information may be overlooked.
A new term "email fatigue" was coined.
They suggested several possible
solutions to the problem, which probably wouldn't work and won't be tried
anyway.
Like having a child, using email
requires no license or training of any kind. Anyone with a computer or phone
and an Internet connection can send an email.
Unfortunately, the ubiquitous practice
of clueless people clicking "Reply All" when responding to every mass
email, resulting in even more wasted time, was not addressed.
Sometimes I'm not sure they're
really clueless. I think some people believe they are so important, so widely admired
that they feel they must let everyone know that they will attend the next
meeting of the task force to decide which brand of ketchup the cafeteria will
carry.
